July 2007 News
User expectations of public services
The future of the VCS’ role in public service delivery is not as straightforward as some might often think. This month the National Consumer Council (www.ncc.org.uk) has published 'Delivering public services: Service users’ experiences of the third sector', which it states is the first in-depth national study of third sector delivery. It unpicks what tenants, older people and job seekers think about their services. The report evidences the view that we suggested in last year’s Voluntary...
Rational designs for organising uncertainty
Organisational committees dedicated to risk did not exist ten years ago; now they have become a necessary feature of organisational life. How and why has risk become such an important part of organisational and managerial language? What has changed to allow management practices of very different kinds to all be re-organised in the name of risk? In an article discussing his new book ‘Organized Uncertainty’, Michael Powers explores how risk management has come to dominate strategic planning...
